Frequently Asked Questions

What are the minimum requirements for Hello Space ?
Hello Space is available for Windows 7, Windows 8.1, Windows 10 and Windows Server starting with version 2008 R2. It is not possible to use Hello Space with a TV or a wireless speaker.
When are my files synchronized?
Your files are synchronized as soon as the host computer is connected to the Internet. If there are any pending synchronizations, they will be performed the next time you connect to the Internet.
How do I access my files when I don't have my device?
You can access your files using our website. A mobile app will also be available by the end of 2019.
How do I share my documents?
You can create a secure link to share any of your files.
Who can access to my files?
Unless you have shared a file with a link, you are the only one who can access your files. We use an end-to-end encryption, which ensures that your device is locked, even if it gets lost. The access to your device is protected by your password.
How does Hello Space encryption works?
All your data on is encrypted with a key derived from your password. Hello Space does not have access to your password or your data. We leave you in charge of managing your cryptographic keys.
If I lose my device, are my data lost ?
If your device gets lost, you can always access your files from our website or the mobile app. You may also want to order a new device, you will recover your files automatically on the your first login.
Is macOS support planned?
There is no scheduled date for Hello Space to be available on macOS. However, it is possible to access and manage your files from Safari or the iOS app.
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